All systems are operational

Primary Datacenter CHZ1

Network / IP-Transit

Operational

Virtual Server Infrastructure

Operational

Dedicated Physical Servers

Operational

Mail Infrastructure

Operational

Secondary Datacenter CHT1

Virtual server infrastructure

Operational

Managed Monitoring

Operational

Maintenance

Primary Datacenter Migration

In September 2024 our primary site will physically move to a new data center location. During the physical move and transportation the servers still running on our primary site will have an expected downtime of 6-10 hours. Our new infrastructure will be ready in July. Customers can request a supervised on-demand migration from the old to the new data center to reduce downtime. An information was sent to all customers.

Update: The mass migration is scheduled for the weekend Friday September 20th until Sunday September 22nd. Within this maintenance window, expect your server instance to be down between 6-10 hours.

Update September 21st 2024, 12:30pm UTC+2: The server mass migration was successfully completed.

Reduced support availability in weeks 40-42

Due to holiday absences, the support is reduced in availability. Please note that projects/major changes/new setups will be paused during this time. Incidents are handled by the support (support@infiniroot.com).

Past Incidents

2nd September 2024

Virtual Server Infrastructure Storage Latencies

We're currently seeing higher than usual storage latencies (slowness) on one of the physical servers used for vServer infrastructure. This leads to minor performance issues for certain vServers. We're investigating the cause.

The affected server is working correctly again. There are no further storage performance issues detected.

The storage latencies seem to have been caused by a SSD, which has been replaced now. Since the SSD replacement, we don't see increased storage latency on the affected server anymore. We keep monitoring the situation.